The following are some helpful answers to the most common questions our customers might have. Although not a complete list, it’s a good place to start with questions about our cancellation policy, billing questions, changes to bookings, and customer satisfaction issues.
What’s your cancellation policy?
You may cancel at anytime prior to 30 days before your tour for a full refund. If you cancel from 11 to 30 days prior, there is a 10% fee accessed in most cases. For tours cancelled from 10 days to the day before the tour, a 25% fee will be accessed in most cases. Cancellations on the day of the tour will not be refunded except in cases of a known crisis.
Does my tour price include airfare?
No, while our tour is all inclusive from the point of arrival. It is still your responsibility to arrive at the tour departure location on time. If you have booked as part of a group package sometimes airfare will be included for your group, but you will have been instructed that this is the case.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions.
How is my booking billed?
We have partnered with FareHarbor to handle our Bookings and fee processing. You will see an entry in your credit card our bank statement from them on our behalf.
Can I change my booking to another tour?
Yes, It's your hard earned money that you're spending and we want you to have the tour you're looking for. You can change at anytime up to 10 days prior to your tour with no penalty. Changes made after that may be subject to some type of cancellation fee depending on the tour.
Can I substitute a member of my party?
Of course! Our customer services reps are happy to assist you with that at anytime.